Privacy Policy

Highfield Real Estate Sydney is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. 

Examples of the sorts of information that we collect include your name, date of birth, current and previous addresses, telephone numbers, email address, driver's licence number and other relevant details depending on the particular dealings you have with us.

Personal information about you is collected directly from you (for example when you provide information by phone or in writing, such as in application forms, in leases, at open house inspections or over the internet) or from other sources (such as solicitors, tenancy reference databases and council records) by Highfield Real Estate Sydney.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only: For the primary purpose for which it was obtained. For a secondary purpose that is directly related to the primary purpose. With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Third-party internet sites have separate privacy and data-collection practices not controlled by Highfield Real Estate Sydney. Highfield Real Estate Sydney takes no responsibility for these independent policies and will not be liable for any actions of third parties in relation to privacy. Refer to those sites' own privacy policies to learn how they collect and use your personal information.

Disclosure of Personal Information 

Your Personal Information may be disclosed in a number of circumstances including the following: Third parties where you consent to the use or disclosure; and where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your personal information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Highfield Real Estate Sydney will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the quality of your personal information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.

Problems or complaints

If you have questions about this Privacy Policy, a problem with this site or want to make a complaint, please contact our team at hello@highfieldrealestate.com.au or on 0423 200 800. If Highfield Real Estate Sydney becomes aware of any concerns or problems we will take those matters seriously and work to address them as quickly as possible.

Policy Updates

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.